Family Personal Accident Plan
Existing customers
Managing your policy
If you have any queries about your existing policy, please call us on
01494 432 952 (calls may be recorded and/or monitored).
Alternatively, you can email us at NUPAMS@norwich-union.co.uk.
Make a claim
If you need to make a claim on this policy please call us on 01494 738 811. Lines are open Monday to Friday 9am to 5pm and calls may be recorded/and or monitored for our joint protection.
Alternatively, you can submit a claim by post by writing to:
Norwich Union Direct
PO Box 691, Amersham, Bucks, HP6 5EA
Make a complaint
We aim to give you great customer service but sometimes things do go wrong. We've made it easy for you to complain online using our complaint form. You can even send us photos and files to help us understand your issues.
Contact us about another product:
NFPAG5836 21102009
Contact us
Make a claim:
01494 738 811
Renew/amend:
01494 432 952
Monday to Friday 9.00am - 5.00pm
For our joint protection, telephone calls may be recorded and/or monitored